When something goes wrong on the road in Shasta County, knowing what to have ready and what to expect from a tow company gets you help faster and back on track sooner.
What “Emergency Towing” Actually Means
Emergency towing in Shasta County means a tow truck reaches you as fast as possible, regardless of the time of day or where on the road you are. It is not a special tier of service with a different price structure — it just means you called because something happened and you need help now. That is every call we take.
What changes is what to expect during the wait and what information you need ready when you call. The more clearly you can describe your situation and location, the faster we can get to you.
What to Have Ready When You Call
- Your exact location — mile marker on I-5 or Highway 44, nearest cross street, or nearest visible landmark
- What happened — flat tire, dead battery, engine failure, accident, ran out of fuel
- Your vehicle type and color — helps us confirm we've found the right vehicle
- Whether you're inside the vehicle or standing nearby
- Whether there are other people in the vehicle, especially children or elderly passengers
- Whether the vehicle is blocking traffic or is safely on the shoulder
Response Areas in Shasta County
Franks & Son covers all of Shasta County 24 hours a day. That includes Redding, Anderson, Shasta Lake City, Cottonwood, Palo Cedro, Shasta, Igo, Old Shasta, Bella Vista, and the surrounding rural areas including mountain roads and private driveways accessible from county roads.
We also cover neighboring counties including Tehama to the south, Trinity to the west, and Siskiyou to the north. If you're broken down somewhere in Northern California and you're not sure who covers your area, call us — we will either get to you or tell you exactly who can.
What Happens After the Tow Truck Arrives
We assess the vehicle and situation
Before loading, we look at the vehicle and confirm the safest way to move it. Flatbed or wheel-lift depends on the vehicle type, condition, and what happened.
We quote you before we load
You get a clear price before we touch the vehicle. No surprises, no hidden fees added after the fact.
We load and secure the vehicle
Your vehicle is strapped down and secured properly. We don't rush this step.
We take it where you need it to go
Your preferred shop, your home, a storage facility, or a body shop. If you don't know where you want it yet, we can hold it while you figure that out.
Rural and Remote Locations in Shasta County
Not every breakdown happens on the freeway. Trinity Alps access roads, the Highway 299 corridor toward Weaverville, forest service roads off Highway 44, and private ranch roads throughout Shasta County all create towing situations that require more specialized navigation. We handle these regularly and know how to reach locations that less experienced operators won't attempt.
If you're on a remote road, drop a pin in your phone's maps app and text it to us when you call. That coordinates faster than trying to describe a turnoff on a forest service road.
Emergency Towing in Shasta County — 24/7
Any road, any time, any vehicle type. We cover all of Shasta County and surrounding Northern California counties around the clock.
(530) 604-9821 — always open.
Franks & Son Transportation
Redding, CA